CONFLICT SKILLS TRAINING
Cultivate next-level communication skills among teams and build your company’s reputation
IS CONFLICT TEARING YOUR TEAM APART?
We’ve all seen the signs: dysfunctional meetings, a rotating door of employees, repetitive disagreements, and toxic cliques. They’re the suspenseful music playing in the background of a horror movie. But, your story can have a happy ending.
Companies and organizations that invest in conflict management skills training for their employees establish more proactive and productive team members and more efficient and effective processes.
Benefits
Greater Empathy
Understand the motivations of others so you can propose mutually beneficial solutions
Constructive Reactions
Empower employees to de-escalate conflict through words and actions
Meaningful Culture
Build a partnership or team that agrees on the direction of a project or the organization
CLASS OFFERINGS
Conflict management trainings to teams, managers, and business partners
Conflict 101
In this training, we define the most common types of conflict by exploring real-world examples. You’ll leave empowered with practical skills to have difficult conversations in productive and peaceful ways.
Topics Covered:
- How to define conflict
- The 8 stages of conflict
- Most common types of conflict
- Framework for non-violent communication
- The 5 basic needs of every person
- Active listening
- Reframing
- Issue vs. interest conflict resolution
Working Through Conflict
Through this training, you’ll become a conflict resolution ninja who can identify a tense situation, diagnose personalities, and resolve issues without hesitation.
Topics Covered:
- Destructive vs. constructive conflict
- How to spot conflict through attitude, body language, and change in communication
- Determining your personal conflict style
- What to do with the knowledge of conflict styles
- Determining your own needs when in conflict
- How to acknowledge another person's feelings in conflict
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Non-violent communication skills
TESTIMONIALS
Your Workshop Leader
Alyssa is the founder of Harmonious Resolutions, LLC. and the leader of online and in-person Enneagram Workshops. She has extensive experience with conflict management, including an M.A. from Lipscomb University and certification as a Professional in Human Resources.
EQUIP YOURSELF AND YOUR TEAM WITH CONFIDENCE TO DIFFUSE CONFLICT
Schedule your conflict management training with us today!